GUAM PUBLIC LIBRARY, September 21, 2012

Daniel Clarco of One Economy shows library staff speed test site.

Meeting, Round #3, September 20, 2012

Office of Senator Aline Yamashita, 12noon, Tamuning

Meeting, Round #3, September 20, 2012

GHURA, 10am

Meeting, Round #3, September 18, 2012

Adelup Governor's Complex, 1:30pm

Town Hall, Guam Community College, March 8, 2012

8:30 am, 12 attendees
Group 5 (George Washington HS)

Town Hall, Guam Community College, March 7, 2012

2:30 pm, 16 attendees
Group 4 (George Washington HS) 

Town Hall, Guam Community College, March 7, 2012

11:30 am, 13 attendees
Group 3 (George Washington HS) 

Town Hall, Barrigada, Guam, March 6, 2012

2pm, 11 attendees
**Tested use of Step By Step passout

Town Hall, Guam Community College, March 6, 2012

7:30 pm, 7 attendees
Group 2 (college) 

Re: Guam Data Submission - Status Report 3/07/12

Hi Team -

Ok, I finished the round of town halls/focus groups with GCC this morning.  We had 5 separate meetings over 4 days and there's a lot of feedback regarding the speed test.

I conducted the meetings in computer equipped classrooms.  The idea was to introduce them to the test in the meeting, and encourage them to  take the tests at home and ask 3 of their relatives in their homes to take the test.  There seemed to be good buy in.

The UI, however, is a nightmare, and I'm afraid that its not an easy one to deploy without some handholding.  (I know I sound like a broken record, but this round of town halls has involved observing nearly 60 people actually taking it). Following are generalized feedback over the GCC cycle of townhalls

• The First 2 tabs "Providers" and "Coverage" are vague to the participants - the confusion lies with whether these tabs are required fields to take the test, or are they informational to the user and they can proceed to the "Take the Test" tab
• The response time has generally been slow (GCC uses both GTA and MCV)
• The users wondered if they entered their address and located it on the map, if they would show up as a "dot" when they took the test.
• On the "Take the Test tab" the user cannot enter their home address without having first visited the Provider tab, so simply directing the user to the Take the Test tab doesn't really work
• It would be helpful if a description of DSL, Cable, Wireless, etc. were offered at the "Coverage" Tab
• in the address field 'City" ought to be replaced with "village" - its confusing - about 25% of the attendees did not know what to answer.
• Those who did not know their actual street addresses (about 50%) of them - PO Box is prevalent here - hoped/wished/assumed that they could click on the map a point that they identified was their home location.
• about 20% "didn't know where to start"
• ***This is my note - a Step 1, Step 2, Step 3 set up would greatly enhance the navigability of the test site.

With regard to overall internet experience, and feedback:

• 10 individuals used an Internet-Only service, at a 2.0 "level" from MCV, but none of them were sure what 2.0 meant (was it a unit of measurement or did it indicate a level of service)
• 90% used MCV - literally only 6 individuals of the cycle used GTA
• No one complained about the speed, except for 1 individual in Yigo, whose service he characterized as "always slow"
• 5 participants were from the South - they all reported good service (Malojloj, Yona, Agat, Santa Rita, Talofofo) **The Santa Rita and Talofofo individuals were part-time residents there.

I'm working on a emailer with a step-by-step for the speed test, but Kris, I'll hold on to it until I hear from you re: the issues above.

I will be loading photos onto the working blog shortly.

On Thu, Mar 8, 2012 at 9:14 AM, Kris Rousseau <kris.rousseau@broadmap.com> wrote:

Hello Team,

We can cancel today's meeting but if you have any questions or updates, please send them via email.

Thanks and have a great rest of your week!

Kris

On Mar 7, 2012, at 5:40 PM, "Victor Torres" <victor.torres@bsp.guam.gov> wrote:

I have a meeting so I cannot make the call today.

 

Victor R.H. Torres

GIS Manager

Bureau of Statistics and Plans

Office of the Governor of Guam

POB2950

Hagatna, Guam 96932 or

513 W Marine Corps Dr 96910

Ph: 671-472-4201-3

Direct Ph: 671-475-9665

Fax: 671-477-1812

 

 

From: Kris Rousseau [mailto:kris.rousseau@broadmap.com]
Sent: Thursday, March 08, 2012 8:12 AM
To: Chris Mabey; 'shirley.munoz@doa.guam.gov'; GoTo Meeting - Project; 'Victor Torres (victor.torres@bsp.guam.gov)' (victor.torres@bsp.guam.gov); 'crichardson@one-economy.com'; 'joseph.manibusan@doa.guam.gov'; 'benigno.camacho@doa.guam.gov'; 'michael.cruz@doa.guam.gov'; danhonyc@gmail.com; 'Ed Cruz' (ed.cruz@bit.guam.gov); 'thomas.ashe@bit.guam.gov'; Daniel Calarco
Cc: Kris Rousseau
Subject: Guam Data Submission - Status Report 3/07/12

 

Hello All,

 

Attached is a status report reflecting the current progress on the upcoming data submission.

 

One action item on the list is for the Guam team.  I was wondering if you could review the CAI data and provide updates where possible/applicable.

 

If you have any questions, please don't hesitate to let me know.

 

Thank you,

 

Kris

 

 

Town Hall, Guam Community College, February 28, 2012

6pm, 8 attendees

Group 1 (college)

Originally a dozen people were going to show, but only 5 attended.  This group is a class in visual communications.

This is the first of several focus groups I intend to have at educational outlets.

After discussing the results thus far, the comments were as follows:

• Interestingly, the entire group was of Filipino descent and considered themselves Filipinos - they all had broadband service at home, but "worked" - meaning did school work - outside of the home as the software for their classes were not available to them outside of the classroom (Adobe suite, etc.)
• 100% of the attendees received the internet bundled with cable and television.
• None of them reported that cost was an issue in their broadband service.
• 100% reported that the internet, according to their parents (who pay for the service), is to be used "for homework first."
• 100% are MCV users.

I navigated the group through the online test.  Comments were:

• "Hard to read" - the grey letters are difficult to distinguish against the dark sidebars
• The "flow" of the test "wasn't natural" - the two pulldown menus seemed redundant.
• One attendee did ask if he could put in any address.

Attached are Sign in sheet. Photos on working blog.

GUAM TRIP, January 22-28, 2012, Summary

MONDAY - JANUARY 23
10:00 am - Meeting at Guam Data Office with Ed Cruz and his staff

TUESDAY - JANUARY 24
9:30 am - Meeting with Jay Merrill, location Sheraton The Point
12 Noon - Lunch with Senator Aline Yamashita and the ITE managers of Guam DOE, University of Guam, Guam Community College & Gov Guam
 2:30 pm - MCV Meeting with Craig Thompson at MCV Office, Harmon

WEDNESDAY - JANUARY 25
11:00 am - TOWN HALL - Adelup
3:00 pm - Meeting with Adam Carbullido, Congressman Bordallo's office
5:00 pm - TV/Radio Interview with Travis Coffman @ K57 Studios
7:00 pm - TOWN HALL - Umatac

THURSDAY - JANUARY 26
9:30 am - Meeting with Commander Vince Augelli, Naval Communications at NCTS office
1:00 pm - Meeting with Terisita Kennimer Guam Public Library, Hagatna.
2:00 pm - Meeting with Victor Torres, Guam Bureau of Statistics and Plans
5:00 pm - TOWN HALL, Chuukese community (Northern Guam) at Level Up Internet Cafe, Dededo

GUAM TRIP, Thursday, January 26, 2012

TOWN HALL, Chuukese Community of Santa Barbara Parish, Dededo, 5pm, Cafe Upward, Dededo

Attendees

Daniel Calarco, One Economy

Colin Richardson, One Economy

Dan Ho, Dan Ho Kumpania

Fr. Fernando P. Titus, Santa Barbara Chuukese Pastor

JonBenfin Joseph, President Chuukese Youth Group

Merryn Chutaro, Group Leader

Nixon N. Isaac, Group Leader

Lisa timothy

Anohlin Joseph

Atles Jok

Crystal Otoro

Mason Chutaro

Le Hart Chutaro

hristine Walter

Martha Ruback

Benjamin Francis

Martha Otoko

Mina Kepwe

Mercy Rekoy

Salanea Francis

Rick San

Tyann Nedelec

Emelen Sales

Suresia Repuech

Memory Recky

Eninolyn Saics

Berfino Saimon

GUAM TRIP, Thursday, January 26, 2012

Visit to the Guam Public Library Main Branch.

GUAM TRIP, Wednesday, January 25, 2012

TOWN HALL Umatac, 7pm, Umatac Mayor's Office.

Attendees

Daniel Calarco, One Economy

Colin Richardson, One Economy

Dan Ho, Dan Ho Kumpania

Linda Quinata

Lisa Marie Quinata

Debra Santiago

Cora Santiago

Brandon Sanchez

Travis Sanchez

Amber Quinata

Frank P. Sanchez

Michael Belen

Alex Sanchez

Nicholas Roberto

Joey Q. Aguon

Mary Sanchez

Jesse Quinata

GUAM TRIP, Wednesday, January 25, 2012 INTERVIEW K57

GUAM TRIP, Wednesday, January 25, 2012

TOWN HALL, Adelup, 11:00 am

Attendees
Maria Kottermair, Research Assistant, Bureau of Statistics and Plans
Shirley Munoz, Data DOA
Bill Eriksen, GHURA
Vince Quichocho, Guam Memorial Hospital
Calvin Saruwatari, BSP
Victor Torres, BSP
Daniel Calarco, One Economy
Colin Richardson, One Economy
Dan Ho, Dan Ho Kumpania

GUAM TRIP, Tuesday, January 24, 2012

Meeting with key IT people from University of Guam, Guam Community College, Guam DOE, Governor's office.  Hosted by Senator Aline Yamashita, Tamuning, 12noon

Attendees
Daniel Calarco, One Economy
Colin Richardson, One Economy
Dan Ho, Dan Ho Kumpania
Sen. Aline Yamashita, PhD
Vince Leon Guerrero, Special Education Assistant to the Governor
Ed Cruz, Director, Guam DIT
Victor Torres, Bureau of Statistics and Plans
Dr. Mary Okada, President, GCC
Francisco Camacho, GCC IT
Vince Dela Cruz, Guam DOE, IT
Dr. L. Nguyen, UOG, IT Director
Lourdes Benavente, Sen. Yamashita's Office, Education Liaison
Evelyn Claros, Sen. Yamashita's Office, Family Liaison